Refund & Exchange Policy
We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied, we offer a 30-day return policy, starting from the date you receive your item. Additionally, in compliance with EU regulations, customers within the European Union have a 14-day cooling-off period to cancel or return their order without justification.
14-Day Cooling-Off Period (EU Law)
Under EU law, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
-
Return Conditions: Returned items must be in new, unused condition, with all tags and original packaging, and accompanied by proof of purchase.
-
Return Costs: We will cover the cost of standard return shipping for returns under this policy.
-
Refunds: Refunds will be processed within 14 days of us receiving the returned item or proof that you have sent it back. The refund will include the purchase price and standard delivery costs.
30-Day Return Policy (Our Voluntary Policy)
If you are not satisfied with your purchase but the 14-day cooling-off period has passed, you may still return the item within 30 days of receiving it, subject to the following conditions:
-
Return Conditions: Returned items must be in new, unused condition, with all tags and original packaging, and accompanied by proof of purchase.
-
Return Costs: You will be responsible for the cost of return shipping.
-
Refunds: Refunds will be processed within 14 days of us receiving the returned item. The refund will include the purchase price but not the original delivery costs.
Return Process
-
Request a Return: Contact us to initiate a return and receive a return authorization. We cannot accept unauthorized returns.
-
Return Shipping: Once your return is approved, we will provide a return shipping label (for EU cooling-off period returns) or instructions on how to return the item (for 30-day returns).
-
Inspect the Item: We will inspect the returned item upon receipt. If it meets the return conditions, we will process your refund or exchange.
Damaged or Incorrect Items
We strongly recommend inspecting your order as soon as it arrives. If an item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
-
Perishable goods (e.g., food, flowers, or plants).
-
Custom or personalized products.
-
Personal care items (e.g., beauty products).
-
Hazardous materials, flammable liquids, or gases.
-
Sale items and gift cards.
Exchanges
To exchange an item, please return the original item as per our return process and place a new order once the return has been accepted. This ensures you receive the desired item as quickly as possible.
If you have questions about a specific product, please contact us before purchasing.
Refund Process
-
Once we receive and inspect your return, we will notify you of the approval or denial of your refund.
-
If approved, your refund will be processed to the original payment method within 10 business days. Please note that the time for the refund to reflect in your account may vary depending on your bank or payment provider.
-
If you have not received your refund after 15 business days, please contact us through our Contact Page..